| title | Setup |
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This guide will help you set up Ticketer on your Discord server and get started with the basics.
To follow this guide you need two elements:- A Discord Server
- Manage Server or Administrator permissions on that server
In order for Ticketer to work properly on your server, there are a few basic steps you must follow:
Invite the bot using the Official Invite. Make sure you do not edit the permissions the web page will ask for, as they are neccessary for the bot to function properly.
Go to the Official Dashboard and log in with your Discord account. Make sure to use the same account that has permissions on the server you invited the bot to.
A Panel is a collection of settings that define how your tickets will work. You can have multiple Panels for different purposes (e.g. support, applications, reports, etc.). To create a Panel, head to the “Panels” tab in the sidebar and click on the “Create New Panel” button and follow the instructions.
You can add multiple Panel Reasons, which are options in the ticket creation dropdown, and customise them further: the order of items, the name, icon and more.
Go to "Panel Message Channel", select a text channel (preferably read-only), where the bot should send the panel embed. Then, click on "Send Message", and you will see the panel in the selected channel. Now, users can click on your customized "Create Ticket" button and open a ticket.
We offer many more features, so you should look around and configure the General Settings (bot nickname, language, raid mode, feedback system, etc.), Ticket Settings (how many tickets a user can open, ticket cooldown, claiming system, etc.), Permission Settings (which roles can perform which actions), Logging Settings, Transcript Settings, or our Ticketer AI Settings.
We will add more articles to the documentation which explain systems like Transcripts, Ticketer Cloud or Ticketer AI further soon.